CAN I EXCHANGE OR RETURN MY ORDER THROUGH THE WEBSITE?

You can return an item or the entire order free of charge within a maximum of 30 days. We do not carry out exchanges via our online Shop, but we encourage you to return the item/s you would like to exchange and then place a new order with the desired items. Please note that underwear and fragrances which have been unsealed after delivery cannot be returned.

Extended returns until January the 4th for orders made from November the 16th.

IS THERE A CHARGE FOR REQUESTING AN EXCHANGE OR A RETURN?

No. We organise your returns free of charge with our carriers.

However, we will not refund any return costs for a package sent by you.

HOW CAN I MAKE A RETURN?

1 - Stick the label onto your box: The return label is already included in the box, kindly make sure it is clearly visible with the address and barcodes not covered.

2 - Mail the package. Please take the parcel(s) to your nearest drop off point -you can find the nearest drop off point following this link.

Don't forget that each box will need its own label If you require more than one, you can print copies of the dispatch note and repeat these steps until you have as many labels as you need.

If you need an additional return label or requesting a home collection:

Log in to your customer account, by clicking here. Select the order for which you wish to return one or several items and click on "MAKE A RETURN". If you don’t have a customer account and you have purchased as a guest, you can access the return form by clicking here.

The “MAKE A RETURN” link will take you to our courier company's website, where you will be able to choose between different types of return request: take the parcel to a collection point, or request a collection from your home. Fill in the form with your details to generate your return label. Download and print the label and attach it to the box.

It may take a few days before the return package is received at our warehouse. Once your package has been processed, you will receive an email notification and the refund to your bank account as soon as possible.

If you have any query, do not hesitate to contact our Customer Service Department .

When will I receive the refund for my return?

Counting from when your package is received at our warehouse, your return will be processed within 2 weeks. During the sales season the refund could take more time. We thank you for your patience and understanding. You will receive an email confirming the refund.

Can I return at a store an item that I bought online?

No. Items bought online must be returned via the online store.

What should I do if I receive a defective item?

All items shipped from the online store are inspected carefully to avoid such situations. However, if despite this, your item shows faulty manufacture, contact our Customer Service Department . We will make sure that we collect the faulty product and we will refund you promptly.